Terms and Conditions

  1. Definitions:
    • The term ‘Chocolates by Jacquie’ or ‘us’ or ‘we’ or ‘our’ refers to Chocolates by Jacquie Limited, of registered office address 33 Twynham Road, Maidenhead, Berkshire SL6 5AT. We are a company registered in England, no. 10995758. ‘Our website’ refers to chocolatesbyjacquie.co.uk The term ‘you’ or ‘your’ refers to the user or viewer of our website.
  2. Terms and Conditions of Use of Our Website:
    • By browsing and using our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to our website and set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. We may change our terms and conditions without prior notice. Each time you place an order with us, you should check these terms and conditions to ensure you understand the terms and conditions which apply at that time.
    • The content of the pages of our website is for your general information and use only and may be updated or changed, or we may withdraw either part or our entire website without notice.
    • Our website uses cookies to monitor browsing preferences. For further details please see our Privacy and Cookies Policy, which form part of these terms and conditions.
    • Neither we nor any third parties providing information on our website provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and goods found or offered on our website for any particular purpose. Such information may unknowingly contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of any material that constitutes a part of our website is prohibited without our prior written agreement.
    • All trademarks reproduced in our website, which are not the property of, or licensed to us, are acknowledged on our website.
    • Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time, our website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s)or social media site(s). We have no responsibility for the content of the linked website(s) or social media site(s).
    • There may be legal notices on other areas of our website which relate to your use of our website, all of which will, together with these terms and conditions, govern your use of our website. Your use of our website and any dispute arising out of such use of our website is subject to the laws of England and Wales. If you choose to access our website from elsewhere, you are responsible for compliance with laws of the country from which you access our website.
  3. Terms and Conditions of Sale
    • All products shown on our website are subject to availability. Should any products be temporarily out of stock or subject to delayed despatch at the time we receive your order we will notify you within 3 working days after receipt of your order. We will not make any substitutions unless you have agreed for us to do so, notwithstanding that we may vary the contents of mixed flavour chocolate collections during peak trading times or due to shortage of supply of ingredients.
    • Whilst we make all reasonable efforts to ensure that descriptions and graphical representations of the products correspond to the actual products, images of goods are for illustrative purposes only. All our products are hand made in small batches and therefore individual products may vary slightly from each other and from those images.
    • We reserve the right to change prices and to add, modify or remove any special offers through our website at any time without prior notice.
    • Allergen and shelf life information is provided for each individual product within the website shop. It is your responsibility to make sure that the product(s) you order are suitable for your requirements and/ or do not contain any allergens or ingredients that you do not want or must not have.  By placing an order you are confirming that you have reviewed the relevant allergen information.  If you require further dietary information about our products please contact us by email at info@chocolatesbyjacquie.co.uk
    • We will not accept responsibility for any goods wrongly ordered by you where we have provided sufficient product details to enable you to make accurate choices.
  4. Orders and Payment
    • By placing any orders through our website, you agree that: you are at least 16 years of age or at least 18 years of age if purchasing products containing alcohol and are legally capable of entering into binding contracts; the personal information which you provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
    • Orders are only accepted and processed when payment has been received. No goods will be despatched until full payment has been received and cleared through our bank. Payment will be accepted on our behalf by Stripe secure payment and must be made at the time of placing your order.
    • We can include a message with your gift. This will be reproduced as you type it, directly onto the message card. We reserve the right to reject any message that we consider might offend the recipient for reasons of defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.
  5. Despatch and Delivery
    • We aim to despatch orders within 10 days, subject to availability. Orders will not be despatched on a Friday but delayed until the following Monday unless it is a bank holiday in which case they will be despatched on the following Tuesday. This is to avoid goods being held within the postal system over a weekend period and guard against any deterioration of perishable goods.
    • If we are unable to despatch your order within these times we will email you with a revised despatch date**.
    • ** there is service disruption due to the Coronovirus situation and currently we are despatching orders as quickly as possible
    • We will do our best to despatch for a requested date but this cannot be guaranteed.
    • We currently only deliver in the United Kingdom.
    • Orders will be despatched by Royal Mail 1stClass as standard tracked unless you request an enhanced service at the time you are checking out your order.
    • We will send your order to the address you give us and are not responsible for any errors you have made to the details of the address. If Royal Mail are unable to deliver the order (if, for example, no one is available at your address to sign for the package) they will leave a card advising you of where the package is and how you may obtain it.
    • Responsibility for the goods passes to you once the goods have been delivered or delivery has been attempted at the address you have provided.
    • All goods leave us in prime condition and are well packed to keep them safe during normal transit conditions. Should something go wrong, It is your responsibility to notify us within 48 hours of receiving your order if it is received in a damaged or deteriorated condition, or to tell us within 4 days of you being notified that your order has been despatched if it has not arrived.
    • You must notify us by email to info@chocolatesbyjacquie.co.uk  Please note that we will require photographic evidence of any damage or deterioration of the goods or of the actual goods supplied if your claim is that the wrong items have been sent. In the case of damage being sustained we will also request photographic evidence of the condition of the actual parcel that you receive, showing where the parcel is damaged or has been mishandled in transit.
  6. Cancellations and Returns
    • Consumer cancellation rights under the Distance Selling Regulations 2000 or the Consumer Contracts Information, Cancellation and Additional Charges Regulations 2013 do not apply to products which have been personalised or made subject to the buyer’s specifications or which are perishable or liable to deteriorate or expire rapidly.  As our products are perishable, and may also have been personalised, the cancellation rights under the Distance Selling Regulations 2000 do not apply to sales through this website.
    • For the avoidance of doubt, no orders can be cancelled after dispatch of any part of the order.  Orders for standard products may be cancelled up to the day before dispatch.  Personalised orders cannot be cancelled after they are accepted.
    • In the interests of food hygiene and due to the perishable nature of our goods orders are not returnable. If you have notified us that the wrong goods have been supplied or you have notified us of damaged or deteriorated goods with photographic evidence of the damage and for which we have accepted responsibility we will issue you with an appropriate full or partial refund at our sole discretion.
  7. Our Liability
    • We will provide products that are of satisfactory quality, fit for purpose and as described at the time of purchase and as a consumer, you have legal rights in relation to products that are faulty or not as described.
    • Nothing in these terms and conditions, including our cancellation and returns conditions seeks to exclude or limit your legal rights as a consumer. Advice about your legal rights is available from your local Citizens’ Advice Bureau.
    • Except where specifically provided in law, our liability will never exceed the value of your order.
    • Nothing in these terms and conditions seeks to limit or exclude our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation.
    • In the event of any dispute, these terms and the agreement between us shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
    • If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at contact@chocolatesbyjacquie.co.uk.