Privacy and Cookies Policy

Chocolates by Jacquie Limited (referred to here as “us” or “we” or “our””) is committed to respecting your privacy and the privacy of all individuals who are in contact with the company in the course of our normal trading activities

We take precautions, including administrative, technical, and physical measures, to safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

We uses industry-standard methods to safeguard the confidentiality of data, including encryption and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.

We only collect and hold data about you that you have given to us voluntarily while making an enquiry, entering into any prize competition run by us, requesting a quotation or placing an order with us.

We will only retain, process and/ or use your data lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). The legal basis for us to retain and process your data is based on the provision of pre-contract advice, or to fulfill contracts, or with your consent, or in pursuit of our legitimate interests).

Such data will typically comprise:

  • Name
  • Address (or alternative delivery address)
  • Contact phone number
  • Email address
  • ISP address

We will only collect and retain data that is legitimately required for us to deal with you as a potential or existing customer in an efficient and effective manner.

Your data will only be used by us, or companies contracted to process data on our behalf in pursuit of our legitimate interests, in order to complete delivery of the service(s) you have requested from us. For example, when you are paying for goods via our website, your personal and financial details are processed on our behalf by Stripe. We do not hold any of your financial details and your payment details are not retained once the transaction is complete. (To see the privacy policy of Stripe please visit their own website,

We will only send marketing information if you have selected to subscribe to our newsletter, or you are an existing customer. If at any point you no longer wish to receive our information, please unsubscribe or notify us by email at

We retain data provided by you voluntarily while making an enquiry, entering into any prize competition run by us or requesting a quotation, for a period appropriate to the pursuit of our legitimate interests. Data provided by placing an order with us is retained in line with HMRC rules for the retention of company financial information.

The data we hold will be accurate and up to date, to the best of our knowledge, as of the date of the last contact you have made with us. You have the right as an individual to find out what data we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using your data.


Some of our web pages utilise “cookies”. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

Some cookies are necessary for the operation of our website, if you choose to block them some aspects of the site may not work for you. Non-necessary cookies are only set when you have given your explicit consent to their use. Such cookies included those set by our statistics package Google Analytics.

If you would like to learn more about cookies, what they do and how to disable them, you can do so by visiting the Cookies and You website

Should you wish to talk to anyone about this policy or have any questions about the data that we hold for you, please contact:

Jacquie Sturrock


Or at Chocolates by Jacquie, 33 Twynham Road, Maidenhead, Berkshire, SL6 5AT.